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ROE Visual US is seeking a motivated and customer-focused Sales Representative to join our growing sales team. This position will be based in our Chatsworth, CA office.

The Sales Representative is responsible for developing new business opportunities, managing existing customer relationships, and driving sales growth throughout the Central region. Working closely with internal departments—including Customer Service, Accounting, Operations, Warehouse, and Technical Support—you will ensure an outstanding customer experience from initial inquiry through post-sale support.

The ideal candidate is a relationship builder with excellent communication skills, strong business acumen, and a passion for serving customers in the entertainment and professional AV industries.

Responsibilities

Reporting to the Managing Director, the Sales Representative will:

• Develop and maintain strong relationships with new and existing customers.
• Identify new business opportunities and actively pursue sales growth within the assigned territory.
• Present and demonstrate ROE Visual products and solutions to customers, consultants, dealers, rental companies, and end users.
• Understand customer requirements and recommend the most appropriate LED display solutions.
• Prepare quotations, proposals, pricing, and contract terms.
• Negotiate pricing and close sales while maintaining company profitability goals.
• Coordinate with Accounting, Operations, Warehouse, and Technical Support to ensure timely order processing and customer satisfaction.
• Provide post-sale support and maintain ongoing customer relationships.
• Resolve customer concerns promptly and professionally.
• Monitor market trends, competitive activity, and customer needs to identify new opportunities.
• Maintain accurate sales forecasts, CRM records, and activity reports.
• Attend industry trade shows, customer events, and networking opportunities as required.
• Meet or exceed assigned sales goals and performance objectives.

Qualifications

The successful candidate will possess:

• Previous sales experience within the entertainment, live events, professional AV, or related industry.
• Strong relationship-building and customer service skills.
• Excellent verbal, written, and presentation skills.
• Ability to effectively negotiate and close sales opportunities.
• Strong organizational and time management skills.
• Excellent analytical and problem-solving abilities.
• High attention to detail.
• Ability to travel throughout the assigned territory as needed.

Preferred Qualifications

• 3–5 years of business-to-business sales experience in the entertainment, live events, or professional AV industry.
• Experience selling LED display systems or related audiovisual technologies.
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• Knowledge of LED display technology and video processing equipment.
• Existing relationships with rental & staging companies, system integrators, consultants, production companies, or entertainment venues.
• Mandarin and English language proficiency is a plus.

ROE Visual US is seeking a motivated and customer-focused Sales Representative – Central to join our growing sales team. This position may be based in either our Nashville, TN or Chatsworth, CA office.

The Sales Representative is responsible for developing new business opportunities, managing existing customer relationships, and driving sales growth throughout the Central region. Working closely with internal departments—including Customer Service, Accounting, Operations, Warehouse, and Technical Support—you will ensure an outstanding customer experience from initial inquiry through post-sale support.

The ideal candidate is a relationship builder with excellent communication skills, strong business acumen, and a passion for serving customers in the entertainment and professional AV industries.

Responsibilities

Reporting to the Managing Director, the Sales Representative will:

• Develop and maintain strong relationships with new and existing customers.
• Identify new business opportunities and actively pursue sales growth within the assigned territory.
• Present and demonstrate ROE Visual products and solutions to customers, consultants, dealers, rental companies, and end users.
• Understand customer requirements and recommend the most appropriate LED display solutions.
• Prepare quotations, proposals, pricing, and contract terms.
• Negotiate pricing and close sales while maintaining company profitability goals.
• Coordinate with Accounting, Operations, Warehouse, and Technical Support to ensure timely order processing and customer satisfaction.
• Provide post-sale support and maintain ongoing customer relationships.
• Resolve customer concerns promptly and professionally.
• Monitor market trends, competitive activity, and customer needs to identify new opportunities.
• Maintain accurate sales forecasts, CRM records, and activity reports.
• Attend industry trade shows, customer events, and networking opportunities as required.
• Meet or exceed assigned sales goals and performance objectives.

Qualifications

The successful candidate will possess:

• Previous sales experience within the entertainment, live events, professional AV, or related industry.
• Strong relationship-building and customer service skills.
• Excellent verbal, written, and presentation skills.
• Ability to effectively negotiate and close sales opportunities.
• Strong organizational and time management skills.
• Excellent analytical and problem-solving abilities.
• High attention to detail.
• Ability to travel throughout the assigned territory as needed.

Preferred Qualifications

• 3–5 years of business-to-business sales experience in the entertainment, live events, or professional AV industry.
• Experience selling LED display systems or related audiovisual technologies.
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• Knowledge of LED display technology and video processing equipment.
• Existing relationships with rental & staging companies, system integrators, consultants, production companies, or entertainment venues.
• Mandarin and English language proficiency is a plus.

The Quality Control Technician will be based out of our Chatsworth, CA location. This is an entry-level position at a globally leading LED display manufacturer. The candidate will be responsible for testing electronic and mechanical components as well as the physical appearance of LED display panels post-repair.

The Quality Control Technician will work directly with our Quality Control department as well as our repair, tech, and warehouse teams. This is a meticulous role, which requires extreme attention to detail, organization, and problem-solving. Prospective candidates will work as part of a team to deliver the highest quality of products to clients and partners.

Responsibilities
Reporting to the in-house Quality Control Supervisor, the Quality Control Technician provides the following contributions to the team:

• Checks for physical and cosmetic damage on LED modules after they have been repaired
• Tests for faulty SMD LEDs on LED panels
• Replaces plastic masks on the face of LED panels
• Scans out repaired modules, compiling a list of modules that pass inspection in Excel
• Builds and dismantles LED video screens
• Regularly lifts 20-30lbs of equipment
• Uses computer software to operate LED video screens
• Assists with project builds and tear downs at on-site and off-site locations on occasion

Qualifications
To succeed in this role, you have the following skills and qualifications under your belt:

• 1-2 years in a quality control role or equivalent work experience
• Knowledge of video-related products and subsequent terminology
• Knowledge and experience supporting Windows operating systems
• Strong analytical and troubleshooting skills
• Strong attention to detail
• Excellent written and verbal communication skills
• Must be able to lift 50 lbs

Preferred Skills

• Quality control background
• Experience and understanding of LED displays
• Experience with ROE LED products and processing systems
• Live event production industry experience
• Bilingual (Spanish/Chinese)

About the Job

The Repair Technician will be based out of our Nashville, TN location. This is an intermediate-level position at a globally leading LED display manufacturer. The candidate will be responsible for repairing damaged and defective LED modules and traveling throughout North America to provide on-site repair service and support.

The Repair Technician will closely with the technical, quality control, sales, and warehouse teams to ensure customers receive the best service and support. This is a highly collaborative role, which requires excellent organization, attention to detail, clear communication, and a passion for problem-solving.

Responsibilities

Reporting to the Repair Technician Manager, the Repair Technician provides the following contributions to the team:

• Repairs at minimum 30 LED modules per day
• Maintains records for each repair completed
• Updates and documents client issues and communicates information on reported product defects to management
• Maintains a professional, helpful, and positive demeanor in all interactions with clients and partners
• Frequently travels for on-site repair – Travel makes up to 50% of this position

Qualifications

To succeed in this role, you have the following skills and qualifications under your belt:

• 2-3 years in a PCB level repair role or equivalent experience
• Strong soldering skills for SMD component
• Experience with a hot air rework station
• Knowledge of SMD components and PCB layout
• Can read PCB schematics
• Knowledge and experience supporting Windows operating systems
• Strong analytical and troubleshooting skills
• An ability to work independently to interface with customers and provide solutions to

Technical support requests

• Strong attention to detail
• Excellent written and verbal communication skills
• Available to travel on short notice, outside of standard work hours on occasion (Therefore a valid driver’s license and passport are required)
• Must be able to lift 50 lbs

Preferred Skills

• Experience and understanding of LED displays
• Experience with ROE LED products and processing systems
• Live event production industry experience
• Bilingual (Spanish/Chinese)