Responsibilities

Reporting to the Managing Director, the Sales Associate provides the following contributions to the team:

• Contacts regular and prospective customers to demonstrate products, explain product features, and solicit orders; Recommends products to customers, based on customers' needs and interests; Answers customers' questions about products, prices, availability, product uses, and credit terms.
• Estimates or quotes prices, credits or contract terms, warranties, and delivery dates.
• Consults with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Resolves customer complaints regarding sales and service.
• Plans and directs staffing, training, and performance evaluations to develop and control sales and service programs.
• Determines price schedules and discount rates.
• Reviews operational records and reports to project sales and determine profitability.
• Monitors customer preferences to determine focus of sales efforts.
• Prepares budgets and approve budget expenditures.
• Consults with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Confers with potential customers regarding equipment needs and advises customers on types of equipment to purchase.

Qualifications

To succeed in this role, you have the following skills and qualifications under your belt:

• Previous experience in sales in the Entertainment Industry
• Ability to build rapport with clients
• Knowledge of video-related products and subsequent terminology
• Strong analytical and troubleshooting skills
• Strong attention to detail
• Excellent written and verbal communication skills

Responsibilities

• Managing the daily operations of the technical service department
• Adhering to established procedures & protocols to ensure superior customer satisfaction
• Working directly with end-customers and partners as needed
• Actively managing & participating in the shift rotation including weekends, after hours & holidays as needed
• Routinely offering support & mentorship staff
• Ensuring team compliance with process & technical training requirements
• Modeling responsiveness & integrity in all customer communications
• Directly managing customer escalations to successful conclusion
• Providing concise status reports on a regular basis
• Performing other duties and projects as assigned

Education & Experience

• 2+ years managing a technical support organization
• Project management & demonstrated practical experience

Required Soft Skills

• Dedication and relentless focus on customer satisfaction and follow-through
• Excellent written, oral & interpersonal communications skills
• Able to effectively interact with technical & non-technical people
• Ability to multi-task, juggle competing priorities & thrive in fast-paced environment
• Experience working in a team-oriented, collaborative environment
• Highly organized, self-motivated, self-directed and attentive to detail
• Manage all internal & external interactions in a professional and courteous manner