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ROE Visual offers jobs in three locations globally. Are you interested to work for an international and industry-leading LED manufacturer?
Technical Support Specialist
Location: Chatsworth, CA
Employment Type: Full-Time
Entry-level technical support position at a globally leading LED display manufacturer. Responsible for responding to customer technical support requests, training field technicians on the proper use of LED screens and LED processor equipment and traveling throughout North America to provide on-site technical support.
- Respond to technical support requests from customers via phone and email.
- Travel for on-site training, technical support, and product demonstrations.
- As part of the technical support team, take partial responsibility for responding to the 24/7 tech support phone line.
- As part of the technical support team assist with the planning, installation, and operation of multiple tradeshows per year.
- Experience with LED screens preferred.
- Experience with ROE LED screens and processing systems preferred.
- Must be highly computer literate with the Windows Operating System.
- Must have troubleshooting skills to solve issues with software and hardware.
- Must be able to work independently to interface with customers and provide solutions to technical support requests.
- Must be willing to travel on short notice.
- Familiarity with media servers preferred.
- Experience working in live event production environments preferred.
- Excellent written and verbal communication skills required.